Our Policies | altavape

Customer Satisfaction

Customer Satisfaction Guarantee: Customers may return any Tank, Battery, Mod, or Charging Accessory for a full refund (in the form of store credit) within 30 days of purchase if not completely satisfied. 

Extended Warranty: altavape will replace any Tank, Battery, Mod, or Charging Accessory that ceases to function properly within 6 months of purchase.

Note: altavape is not responsible for products that are damaged by the customer.

Shipping

We only ship to US residents of legal age to purchase tobacco products in their state.

We process all orders within 24 hours and most shipments require 2-3 days of transit meaning your purchase will normally arrive within 4 business days.

For orders below $49, the shipping charge is $4.99. 

FOR ORDERS $49+, SHIPPING IS FREE.

Privacy 

We will never sell, trade, or otherwise transfer a customer's personal information to outside parties.